Senior AI-CX Solutions Architect
Infosys
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Benefits offered by this job
Job summary
Infosys is seeking an Engineering Principal to lead customer experience transformation initiatives across contact centers and digital channels. You will collaborate with clients to translate business needs into scalable AI-enabled solutions, guiding design and implementation across CCaaS platforms, NLP/NLU, and cloud architectures.
The role requires deep engagement with stakeholders, Pro‑sales activities, and delivering high-impact, multi-industry CX modernizations while aligning with enterprise
Qualifications
- Bachelor's degree or foreign equivalent is required, with relocation/travel possible.
- This role may require relocation and/or travel to work/project location.
- US work authorization without visa sponsorship is required; Infosys cannot sponsor now or in the future.
Responsibilities
- Collaborate with stakeholders to align requirements with market needs and trends.
- Guide design principles to ensure feasibility, cost-effectiveness, and technical accuracy; lead solution concepts.
- Oversee creation and validation of solution specifications aligned with business goals.
- Direct prototyping and testing to meet engineering standards.
- Lead technical integration to ensure system performance and quality.
- Drive performance optimization initiatives with measurable benchmarks.
Skills
Education
Tools
Job description
Infosys is seeking an Engineering Principal to lead customer experience transformation initiatives across contact centers and digital channels. You will collaborate with clients to translate business needs into scalable AI-enabled solutions, guiding design and implementation across CCaaS platforms, NLP/NLU, and cloud architectures.
The role requires deep engagement with stakeholders, Pro‑sales activities, and delivering high-impact, multi-industry CX modernizations while aligning with enterprise
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