CXone Architect: AI-Driven IVR & Telephony Design

Infosys; North Carolina; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays plus Paid Time Off

Disability Insurance

Health and Dependent Care Reimburse…

Job summary

Infosys is seeking a Technology Consultant 2 to contribute to requirements elicitation, document design decisions, and guide development initiatives. You will code and integrate features, perform code reviews, and maintain repositories to uphold software quality.

You will implement test strategies, produce training materials, and support transitions to new applications, ensuring reliable production operations and knowledge base expansion.

Qualifications

• Bachelor’s degree or foreign equivalent.
• Willingness to relocate and travel to work/project location.
• Authorized to work in the United States without employer-based sponsorship.

Responsibilities

• Document assigned parts of business requirements to guide developers.
• Facilitate software design discussions and document decisions.

Skills

NICE CXone

LiveVox

CRM integration

REST Webhooks

AI analytics

Cross-functional teamwork

Code review

Software design

SDLC

Education

Bachelor’s degree

Tools

CXone

LiveVox platform

CRM

ERP

WFM

QM

Job description

Infosys is seeking a Technology Consultant 2 to contribute to requirements elicitation, document design decisions, and guide development initiatives. You will code and integrate features, perform code reviews, and maintain repositories to uphold software quality.

You will implement test strategies, produce training materials, and support transitions to new applications, ensuring reliable production operations and knowledge base expansion.