CXone InConnect Architect — Enterprise Contact Center Lead

Net2Source (N2S); Frisco (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Net2Source (N2S) is seeking a Senior/Architect-level professional in Frisco, Texas, responsible for designing and optimizing enterprise NICE CXone contact center solutions. The successful candidate will provide technical leadership for scalable and resilient customer experience platforms, ensuring best practices in security and compliance. Key duties include architecture design, implementation of integrations, and leading CX transformation initiatives. Knowledge of CXone APIs and a strong architectural background are essential for this role.

Qualifications

• Senior/Architect-level experience in designing enterprise contact center solutions.
• Technical leadership experience with customer experience platforms.
• Familiarity with NICE CXone updates and industry standards.

Responsibilities

• Design multi-region, high-availability CXone architectures.
• Develop advanced Studio scripts and implement CXone API integrations.
• Lead SIP trunking architecture and optimize call routing.

Job description

Net2Source (N2S) is seeking a Senior/Architect-level professional in Frisco, Texas, responsible for designing and optimizing enterprise NICE CXone contact center solutions. The successful candidate will provide technical leadership for scalable and resilient customer experience platforms, ensuring best practices in security and compliance. Key duties include architecture design, implementation of integrations, and leading CX transformation initiatives. Knowledge of CXone APIs and a strong architectural background are essential for this role.