CXone Architect: IVR, AI & Cloud Integrations

Net2Source (N2S); Fort Mill (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading technology solutions provider in Fort Mill, SC, is seeking a skilled specialist to architect, design, and maintain NICE InContact solutions. The ideal candidate will automate workflows, develop APIs, and ensure system health performance. Applicants should possess strong AWS experience along with knowledge of networking concepts and SQL databases. This role offers the chance to make a significant impact in optimizing customer interactions using innovative technologies.

Qualifications

• Strong experience with AWS and exposure to Generative LLM technologies.
• Knowledge of WebRTC for voice and video.
• Familiarity with the NICE InContact platform, IVR, and ACD.

Responsibilities

• Architect design and maintain NICE InContact solutions.
• Develop and maintain APIs, middleware, and ETL jobs.
• Monitor system health and troubleshoot performance issues.

Skills

AWS

Networking concepts

SQL databases

API testing

MultiFactor Authentication

Tools

Postman

Salesforce

Dynamics

Job description

A leading technology solutions provider in Fort Mill, SC, is seeking a skilled specialist to architect, design, and maintain NICE InContact solutions. The ideal candidate will automate workflows, develop APIs, and ensure system health performance. Applicants should possess strong AWS experience along with knowledge of networking concepts and SQL databases. This role offers the chance to make a significant impact in optimizing customer interactions using innovative technologies.