NICE CXone Contact Center Tech Consultant

GroHR; Coppell (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Medical, dental, and vision coverage

Health Savings Account (HSA)

Generous paid time off

Employee referral incentives

Job summary

Voxai Solutions, Inc. in Coppell, TX is seeking a Contact Center Technology Consultant with hands-on experience in NICE CXone. This role involves day-to-day system support and configuration of modern customer engagement platforms. Ideal candidates will have 2+ years of experience with enterprise contact center platforms and strong troubleshooting and communication skills. The position includes competitive compensation, growth opportunities, and benefits such as 401(k) and medical coverage.

Qualifications

• Direct, hands-on experience with NICE CXone is required.
• 2+ years working with contact center platforms.
• Experience configuring call routing and contact flows.

Responsibilities

• Perform hands-on configuration within NICE CXone.
• Provide ongoing support and maintenance of enterprise contact center platforms.
• Build and maintain IVR workflows and self-service automation.

Job description

Voxai Solutions, Inc. in Coppell, TX is seeking a Contact Center Technology Consultant with hands-on experience in NICE CXone. This role involves day-to-day system support and configuration of modern customer engagement platforms. Ideal candidates will have 2+ years of experience with enterprise contact center platforms and strong troubleshooting and communication skills. The position includes competitive compensation, growth opportunities, and benefits such as 401(k) and medical coverage.