Supervisor, Customer Service

Allergan Aesthetics, an AbbVie Company; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) retirement plan

Bonus incentive programs

Job summary

Allergan Aesthetics, an AbbVie company, in Austin, TX, is seeking a Customer Experience Supervisor to lead a medium-sized CX team and ensure excellence in every customer interaction. You will set goals, coach staff, and collaborate with trainers to continually improve training and outcomes.

Strong communication, change leadership, and a background in healthcare devices or pharma are valued. This role emphasizes scheduling, prioritization, and compliance with AbbVie policies while driving

Qualifications

• 2–3 years’ experience leading people in a customer service or customer-facing environment.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching).
• Experience with SAP, CRM, or business systems preferred.
• Experience in medical device or pharmaceutical industries strongly preferred.

Responsibilities

• Fosters team growth by building relationships and delivering a positive customer experience.
• Sets performance goals, coaches, develops, and trains team.
• Creates bench strength and career progression using the CXR Career Blue Print.
• Leads initiatives without day-to-day supervision and prioritizes deadlines.
• Maintains attention to detail and follows through on execution.
• Solves problems using established practices and precedent.
• Takes initiative and makes independent, timely decisions.
• Communicates effectively verbally and in writing.
• Collaborates with Trainers to improve Training Curriculum and experience.
• Coordinates with external temp/contingent agencies as needed.
• Maintains knowledge of own discipline and organization processes.
• Complies with AbbVie requirements and regulatory policies.

Skills

People leadership

Customer service

Communication

Process improvement

Education

University degree

Tools

SAP

CRM

Microsoft Office

Job description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Company Description

About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Job Description

The Customer Experience (CX) Supervisor has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives. The CX Sr Supervisor will be accountable for the results of a medium-sized customer experience team and will ensure that excellence is delivered during all internal and external customer interactions.

Responsibilities

• Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
• Sets performance goals, tracks and evaluates performance; coaches, develops and trains team.
• Creates bench strength and career progression opportunities for the team based on the CXR Career Blue Print.
• Ability to work and lead initiatives without day to day supervision.
• Able to prioritize and manage competing priorities to ensure deadlines are met.
• Attention to detail and follow-through on execution.
• Solves problems based on practice and precedent.
• Ability to take initiative and make independent and timely decisions.
• Excellent verbal and written communication skills.
• Collaborates with Trainers to continuously improve the Training Curriculum and Training experience.
• Collaborates with external temp/contingent agency as needed.
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Builds knowledge of the organization, processes and customers.
• The employee must conduct their work activities in compliance with all AbbVie internal requirements and with all applicable regulatory requirements. AbbVie internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.

Key AbbVie Leadership Competencies

• Positive “all for one” approach to team deliverables and priorities.
• Builds strong relationship to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Demonstrates a “servant-leader” approach while bringing deep subject matter expertise.

Qualifications

• 2 –3 years’ experience leading people in a customer service or customer facing environment.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people).
• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• SAP, CRM, or Business Systems experience preferred.
• Medical Device or Pharmaceutical experience strongly preferred.

Education

• University degree or equivalent combination of education and experience required. Typically requires 2-3 years’ experience.

Additional Information

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html