Data & Analytics Strategy Lead - AI-Driven Operations

ServiceNow; Austin (TX); Hybrid; USD 150,000 - 230,000; Full time

Job summary

ServiceNow in Austin seeks a Senior Manager, Data & Analytics Strategic Operations to drive cross-functional priorities at the intersection of strategy and execution. You will lead programs with Product, Engineering, Experience, Marketing, Sales and Customer Success, shaping governance and outcomes at scale.

You will set quarterly reviews, report key metrics, and use AI to improve efficiency, risk management, and decision-making while guiding go-to-market readiness and PAC activities across data

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
• Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
• Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
• Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
• Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
• Professional certification, such as Project Management Professional (PMP) or equivalent.

Responsibilities

• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
• Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion.
• Establish and report key product and business metrics to drive executive decisions
• Analyze trends and data to provide leadership insights.
• Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.
• Use AI to enhance program efficiency, decision-making, communication, and risk management.
• Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
• Identify and resolve critical path go-to-market issues across cross-functional teams
• Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines.
• Develop and drive Data and Analytics Product Advisory Council (PAC) activities.

Skills

AI integration

Strategic PM

Cross-functional leadership

Executive communication

Data analytics

PM certification

Education

Bachelor's degree

PMP certification

Job description

ServiceNow in Austin seeks a Senior Manager, Data & Analytics Strategic Operations to drive cross-functional priorities at the intersection of strategy and execution. You will lead programs with Product, Engineering, Experience, Marketing, Sales and Customer Success, shaping governance and outcomes at scale.

You will set quarterly reviews, report key metrics, and use AI to improve efficiency, risk management, and decision-making while guiding go-to-market readiness and PAC activities across data