Strategic Enterprise CSM – AI-First Observability

LogicMonitor; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

LogicMonitor, based in Austin, TX, is seeking a Customer Success Manager to drive product and partnership success for our customers. You will coach customers to achieve business goals and maximize value from the LogicMonitor platform, building strong relationships and ensuring successful onboarding and adoption.

You will collaborate with Account Owners, Executives, and cross-functional teams to support renewals, growth opportunities, and customer advocacy, helping our clients achieve lasting

Responsibilities

• The Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer.
• Through collaboration, you will coach customers to achieve their business goals and maximize value from their investment in the LogicMonitor platform.
• You will interact with customers regularly to build relationships, drive adoption, provide awareness to all available LogicMonitor resources, ensure on-time subscription renewals, and uncover growth opportunities.
• The CSM is responsible for all aspects of client account success, including training, on-boarding, adoption, retention, growth and advocacy.
• The CSM is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Executives, and other cross-functional teams, focused on helping our customers achieve their business goals.

Job description

LogicMonitor, based in Austin, TX, is seeking a Customer Success Manager to drive product and partnership success for our customers. You will coach customers to achieve business goals and maximize value from the LogicMonitor platform, building strong relationships and ensuring successful onboarding and adoption.

You will collaborate with Account Owners, Executives, and cross-functional teams to support renewals, growth opportunities, and customer advocacy, helping our clients achieve lasting