E-commerce Coordinator: Customer Experience & Growth

Socket.dev; Warren (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Socket.dev is seeking an e-commerce coordinator to drive online sales and deliver exceptional customer service. The role combines sales acumen with e-commerce expertise to optimize revenue and customer satisfaction.

You will respond to inquiries across chat, phone, and email, process reports and invoices, and work with the support team on exchanges and scheduling in-home service. Flexibility to work irregular hours is required.

Qualifications

• Exceptional listening and interpersonal skills to resolve customer issues effectively.
• Moderate proficiency in computer operations, including accurate typing and OS navigation.
• Ability to receive and follow instructions with good written and verbal comprehension.
• Flexibility to work irregular hours, including weekends, holidays, and off-hours as needed.

Responsibilities

• Respond to customer inquiries via chat, phone, and email with excellent service.
• Process reports and invoices accurately and promptly.
• Collaborate with the customer support team for exchanges and scheduling in-home service.
• Detect potentially fraudulent online purchases.
• Handle multiple tasks in a fast-paced environment and seek creative resolutions.
• Perform other duties as assigned.

Skills

Exceptional listening

Interpersonal skills

Problem resolution

Typing speed / computer ops

Education

High School Diploma or GED

Job description

Socket.dev is seeking an e-commerce coordinator to drive online sales and deliver exceptional customer service. The role combines sales acumen with e-commerce expertise to optimize revenue and customer satisfaction.

You will respond to inquiries across chat, phone, and email, process reports and invoices, and work with the support team on exchanges and scheduling in-home service. Flexibility to work irregular hours is required.