CX Specialist - Fintech Support & AI Tools

Webull; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) match

Generous time off

Fitness and wellness benefits

Tuition reimbursement

Catered lunches every Friday

Job summary

A leading fintech company in St. Petersburg, FL, is seeking a Customer Experience Representative. In this role, you'll support client inquiries across various channels while contributing to broader initiatives. Ideal candidates possess strong customer service skills, relevant experience, and a tech-savvy mindset. The position offers a comprehensive benefits package, including health coverage and professional development opportunities.

Qualifications

• 2+ years in customer service or operational support roles.
• Proven ability to handle inbound inquiries via phone and written channels.
• Exposure to knowledge management systems and AI-assisted workflows.

Responsibilities

• Respond to inbound client inquiries with professionalism, clarity, and accuracy.
• Support a wide range of topics including account access and trading.
• Raise knowledge gaps and improve internal SOPs.

Skills

Customer service

Communication skills

Problem-solving

Detail orientation

Tech-savviness

Education

Bachelor's degree or equivalent professional experience

Job description

A leading fintech company in St. Petersburg, FL, is seeking a Customer Experience Representative. In this role, you'll support client inquiries across various channels while contributing to broader initiatives. Ideal candidates possess strong customer service skills, relevant experience, and a tech-savvy mindset. The position offers a comprehensive benefits package, including health coverage and professional development opportunities.