Customer Solutions Specialist

Stinger; Saint Petersburg (FL); On-site; USD 40,000 - 50,000; Full time

Job summary

A customer service firm in Saint Petersburg is seeking an experienced Customer Solutions Specialist. This role requires providing high-level service to internal and external customers, collaborating closely with sales and technical teams. The ideal candidate will have a high school diploma, proficiency in Microsoft Office, and 3+ years of customer service experience. Join a collaborative team and contribute to a friendly work environment that values customer satisfaction and teamwork.

Qualifications

• 3+ years of customer service related experience.
• Ability to provide high-quality customer service.

Responsibilities

• Work closely with sales teams to communicate with customers.
• Provide coverage for CS team for Sales Staff.
• Exceed customer service expectations.
• Assist with workload overflow.

Skills

Customer service

Time management

Professional communication

Team collaboration

Education

High school degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Stinger is looking for an experienced Customer Solutions Specialist!

The Customer Solutions Specialist is responsible for providing high-level customer service to both external and internal customers. Specialists provide customers with in-depth knowledge of company products and promotions. This role is part of an effective and collaborative team in order to process customer orders or returns according to the established company policies and procedures. The Customer Solutions Specialist will also assist inbound callers to either route them to the correct extension or assist with their inquiries. This position requires an individual with operational, inventory, and problem solving aptitude.

This position is in office in Stinger's St. Petersburg, location.

Key Responsibilities

• Work closely with sales teams to effectively communicate with customers.
• Provide out of office coverage with CS team for Sales Staff.
• Exceed customer service expectations with timely and accurate responses to requests.
• Assist any CS team member with workload overflow.
• Collaborate with Technical Services department to resolve customer service-related issues.

Requirements

• Ability to provide the highest quality customer service.
• Ability to communicate professionally, whether on the phone, in person, or via e-mail.
• Ability to efficiently manage time and work effectively towards deadlines.
• Collaborative and team-focused

Required Education and Experience

• High school degree or equivalent
• Advanced experience with Microsoft Word, Excel, and Outlook
• 3+ years of customer service related experience
• Experience in installing vehicle audio, video or safety related products is preferred but not required.

ADA/EEO

The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Stinger provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.