CX Programs Manager — Remote Enterprise Deployments

Logoslabs; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Work from anywhere

Learning budget

Unlimited leave

Health insurance

Workspace stipend

Job summary

Sprinto is an AI-native GRC platform empowering organisations to manage risks, audits, vendor oversight, and continuous monitoring from a single platform. The Program Manager, Customer Experience will scale programs across the customer journey, own enterprise deployments, and lead cross-functional CX initiatives to improve onboarding, adoption, and renewal velocity.

You will partner with Sales, Solutions, CS, Support, Product, Engineering, and Ops to drive measurable outcomes, design playbooks,

Qualifications

• 2-5 years in Program Management, Customer Success Operations, Service Delivery, Implementations, or similar cross-functional role in B2B SaaS.
• Proven experience leading complex initiatives with multiple stakeholders and measurable business outcomes.
• Strong operator mindset from problem statement to milestones, owners and metrics.
• Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders.
• Data fluency with Excel/Google Sheets; dashboards, KPI design, and operational analysis; SQL/BI skills are a plus.
• Experience improving customer lifecycle motions such as onboarding, adoption, support, renewals, handoffs, or enablement.
• High ownership and change-management capability; influence without authority.

Responsibilities

• Identify friction across the customer journey and translate into CX programs with measurable impact.
• Own end-to-end deployments for key enterprise customers, driving onboarding and time-to-value.
• Lead cross-functional CX initiatives from charter to launch and adoption (onboarding redesign, SLAs, support routing, health scoring).
• Build program structures: plans, governance cadences, risk tracking, decision frameworks, launch readiness.
• Align Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution.
• Define and track program success through dashboards, business reviews, and KPI frameworks.
• Convert recurring customer scenarios into standardized playbooks and enablement assets.
• Prioritise improvements using customer feedback, onboarding data, and deployment learnings.
• Drive adoption of new processes and systems through change management.
• Provide leadership with updates, trade-offs, and visibility into progress, risks and blockers.

Skills

Program Management

Customer Success Ops

Cross-functional leadership

Data analysis

SQL

Dashboards

Executive communication

Tools

HubSpot or Salesforce

Gainsight

Jira or Asana

Zendesk or Freshdesk

BI tools

Job description

Sprinto is an AI-native GRC platform empowering organisations to manage risks, audits, vendor oversight, and continuous monitoring from a single platform. The Program Manager, Customer Experience will scale programs across the customer journey, own enterprise deployments, and lead cross-functional CX initiatives to improve onboarding, adoption, and renewal velocity.

You will partner with Sales, Solutions, CS, Support, Product, Engineering, and Ops to drive measurable outcomes, design playbooks,