CX Program Manager - Student Experience & Optimization

DeVry Educational Development Corp.; United States; Híbrido; USD 110 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k with company match

Tuition assistance

Health coverage

Remote & hybrid opportunities

Career development opportunities

Resumo da oferta

DeVry University seeks a Program Manager, Experience to optimize student interactions and enterprise applications, focusing on call centers, self-service, automation, and digital care. You’ll lead CX initiatives, collaborate with cross-functional teams, and drive customer satisfaction through strategic planning and data-driven decisions.

Ideal candidates bring 8+ years of experience in customer service, product development, or business processes, plus a strong foundation in CX practices and

Qualificações

• Bachelor's degree required; preferred disciplines in Business, Product/Marketing, Psychology, or UX Design.
• 8+ years total experience; 2+ years in customer service, product development, or business process optimization.
• Knowledge of CX practices and trends; ongoing professional development.

Responsabilidades

• Develop and implement strategic plans for optimizing the student experience.
• Lead CX strategy and opportunities to improve the customer journey.
• Define goals, scope, and success metrics for CX projects across teams.
• Drive change management to realize benefits of innovations and continuous improvement.

Conhecimentos

CX Strategy

Stakeholder Engagement

Data Analysis

Process Improvement

Project Management

Analytical Thinking

Formação académica

Bachelor's degree

Ferramentas

CRM

Call Center Software

Automation Apps

Descrição da oferta de emprego

DeVry University seeks a Program Manager, Experience to optimize student interactions and enterprise applications, focusing on call centers, self-service, automation, and digital care. You’ll lead CX initiatives, collaborate with cross-functional teams, and drive customer satisfaction through strategic planning and data-driven decisions.

Ideal candidates bring 8+ years of experience in customer service, product development, or business processes, plus a strong foundation in CX practices and