Executive Director, CX Program Management

Amplify; United States; Teletrabalho; USD 180 000 - 260 000; Tempo integral

Resumo da oferta

Amplify seeks an Executive Director, Program Management, Customer Experience, to lead the portfolio strategy, governance, and execution across CX. This executive role oversees senior program managers and directs standards, agile/lean practices, and stakeholder engagement with Product, Engineering, Operations, Finance, and Sales.

You will shape governance, drive metrics, and scale delivery maturity, balancing velocity with quality and ROI while fostering a culture of accountability and continuous

Qualificações

• Bachelor’s Degree or equivalent experience.
• 8+ years of program, project, or portfolio management experience in a complex, fast-paced environment.
• 7+ years of direct people management experience, including experience managing people managers or Associate Director-level leaders.
• Advanced knowledge of project management methodologies (Agile, Waterfall, Lean) and portfolio tooling (e.g., Smartsheet, Jira, Asana).
• Demonstrated experience leading enterprise-wide cross-functional initiatives involving Product, Engineering, Finance, Operations, and Sales.
• Demonstrated ability to manage multiple complex initiatives simultaneously, maintain attention to high-volume details, reprioritize when conditions change, and communicate missed details or emerging risks early with a clear recovery plan.
• Demonstrated strength in executive communication, facilitation, decision framing, and concise written documentation.

Responsabilidades

• Formulate and implement the PMO and program management vision for CX, aligning priorities with enterprise goals.
• Establish scalable delivery frameworks, governance standards, and risk-mitigation strategies across CX initiatives.
• Champion executive alignment across Product, Engineering, Operations, Finance, Sales, and Customer Support.
• Maintain a centralized roadmap of program priorities and portfolio health with capacity modeling and ROI considerations.
• Lead, recruit, and coach a high-performing management organization with clear accountability and career development.

Conhecimentos

Executive leadership

Cross-functional collaboration

Stakeholder management

Communication

Data-driven decision making

Formação académica

Bachelor’s Degree or equivalent

PMP/Lean Six Sigma/ Agile CSM certification

Master’s Degree/MBA (preferred)

Ferramentas

Smartsheet

Jira

Asana

Salesforce

Gainsight

Descrição da oferta de emprego

Amplify seeks an Executive Director, Program Management, Customer Experience, to lead the portfolio strategy, governance, and execution across CX. This executive role oversees senior program managers and directs standards, agile/lean practices, and stakeholder engagement with Product, Engineering, Operations, Finance, and Sales.

You will shape governance, drive metrics, and scale delivery maturity, balancing velocity with quality and ROI while fostering a culture of accountability and continuous