CX Delivery Leader for Enterprise Initiatives

CDW; Lansing (MI); Vor Ort; USD 121.000 - 170.000; Vollzeit

Zusammenfassung

CDW Delivery Manager – Customer Experience (CX) leads regional Professional Services delivery, collaborating with Sales, Solution Architects, and Services to secure strong client outcomes and financial goals.

The role emphasizes building relationships with technology partners and CDW teams, driving continuous improvement, and balancing utilization with profitability while supporting cross-functional initiatives across geographies.

Qualifikationen

• Bachelor’s degree or 11 years of enterprise delivery experience with 1+ year in management.
• Excellent written, presentation, and verbal communication with business-focused tech recommendations.
• Proven ability to engage across levels, cultures, and geographies while building relationships.
• Willingness to travel and hold a valid U.S. driver’s license.

Aufgaben

• Provide leadership and oversight for regional Professional Services delivery.
• Collaborate with Sales, Solution Architects, and Services to ensure successful delivery and outcomes.
• Manage team performance, development, utilization, and profitability.
• Escalate and resolve client, project, and personnel challenges.
• Engage in client engagements including sales calls and strategic planning with executives.

Kenntnisse

Leadership

Communication

Project planning

Travel willingness

Ausbildung

Bachelor's degree

Jobbeschreibung

CDW Delivery Manager – Customer Experience (CX) leads regional Professional Services delivery, collaborating with Sales, Solution Architects, and Services to secure strong client outcomes and financial goals.

The role emphasizes building relationships with technology partners and CDW teams, driving continuous improvement, and balancing utilization with profitability while supporting cross-functional initiatives across geographies.