Total CX Program Manager (Hybrid - Vancouver)

Experis Technology Group; Vancouver (WA); Híbrido; USD 58 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

Travel Insurance

401(k) with match

Weekly pay

Resumo da oferta

Experis Technology Group in Vancouver, WA is seeking a Customer Experience Program Manager to own the Total Customer Experience across software, services, and ecosystems. You will turn customer insights into measurable journey improvements and lead cross-functional programs that enhance onboarding, adoption, retention, and supportability.

You will partner with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations to identify friction and drive improvements.

Qualificações

• Strong program management across the product lifecycle.
• Ability to translate customer insights into actionable improvements.
• Experience recommending and optimizing user journeys to improve outcomes.

Responsabilidades

• Define and optimize end-to-end customer experience across software, applications, services, and ecosystems throughout the product lifecycle.
• Translate customer empathy into actionable program plans and journey improvements.
• Lead cross-functional initiatives to identify friction and drive improvements across onboarding, adoption, retention, and supportability.
• Drive data-driven decisions to establish best-in-class experiences from concept through development, launch, and ongoing optimization.

Conhecimentos

Program management

Customer experience analysis

User journey optimization

Cross-functional collaboration

Descrição da oferta de emprego

Experis Technology Group in Vancouver, WA is seeking a Customer Experience Program Manager to own the Total Customer Experience across software, services, and ecosystems. You will turn customer insights into measurable journey improvements and lead cross-functional programs that enhance onboarding, adoption, retention, and supportability.

You will partner with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations to identify friction and drive improvements.