Aviation CX Ops Manager | AI-Driven Customer Experience

Veryon; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Veryon is seeking a Customer Experience Operations (CX Ops) Manager to safeguard the customer journey and drive repeatable, measurable results. You will lead programs across Customer Success, Services and Support, ensuring well-designed processes and tools and strong reporting for leadership reviews.

You will partner with Directors and cross-functional leaders, driving adoption, retention and expansion, while delivering enablement and training to teams across Marketing, Sales, and Product & IT.

Qualifications

• 5+ years in Operations, Project Management, Customer Success, or Consulting.
• Ability to manage multiple programs, deadlines, and stakeholders.
• Experience building and scaling AI-enabled tools and processes.
• Strong data fluency with reporting from CS tools and product usage.

Responsibilities

• Initiate, lead, execute, and monitor programs across customer experience teams.
• Improve tools and processes for customer experience; lead documentation and enablement.
• Collaborate with Marketing, Sales, Product and IT across Veryon functions.
• Develop reporting mechanisms for key metrics for reviews.
• Create strategies to maximize product adoption, retention, and expansion.
• Design and deliver training programs for customer experience teams.

Skills

Operations

Project Management

Customer Success

Consulting

Education

Bachelor's degree or equivalent

Tools

Salesforce

Certinia

Pendo

Job description

Veryon is seeking a Customer Experience Operations (CX Ops) Manager to safeguard the customer journey and drive repeatable, measurable results. You will lead programs across Customer Success, Services and Support, ensuring well-designed processes and tools and strong reporting for leadership reviews.

You will partner with Directors and cross-functional leaders, driving adoption, retention and expansion, while delivering enablement and training to teams across Marketing, Sales, and Product & IT.