Senior Manager, AI-Driven CX Operations

Vector Solutions

Tampa (FL)

Hybrid

USD 120,000 - 180,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Hybrid work model

Health HMO coverage

PTO 20 days per year

Group life insurance

Dependent coverage after regularizati

Job summary

Vector Solutions is seeking a Manager, Customer Experience Operations to own how our customer operations run—from onboarding to renewal. You will design processes, systems, and AI initiatives that empower our CX, Services, and Renewals teams to deliver measurable outcomes.

The role operates with cross-functional influence and mentorship, leveling at Manager or Senior Manager depending on experience. You will own CX systems like our customer success platform and Salesforce, configure health

Qualifications

5+ years in Customer Experience Operations or related role, with hands-on platform administration.
Bachelor’s degree in Business, Operations, Marketing, or related field (Master’s a plus).
Experience supporting large-scale SaaS customer operations environments.
Demonstrated use of AI to streamline workflows, including production agents.

Responsibilities

Own the operational design of the customer lifecycle, from onboarding to renewal and expansion.
Build scalable CX workflows, onboarding playbooks, escalation paths, and proactive outreach frameworks.
Lead with cross-functional influence, partner with CX and executive stakeholders on recommendations and tradeoffs.