Customer Specialist — Freight & Relationship Management

Schneider National; Green Bay (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance.

Company-paid life insurance.

401(k) savings plan with company match

Paid time off and paid holidays.

Incentive pay program

Job summary

Schneider National in Green Bay, WI is seeking a Customer Specialist to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This role emphasizes proactive problem solving and strong customer engagement.

You will collaborate with internal teams, track service metrics, and contribute to a positive customer experience while supporting company objectives and growth in a fast-paced logistics environment.

Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Schneider National in Green Bay, WI is seeking a Customer Specialist to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This role emphasizes proactive problem solving and strong customer engagement.

You will collaborate with internal teams, track service metrics, and contribute to a positive customer experience while supporting company objectives and growth in a fast-paced logistics environment.