Senior Customer Service & Freight Coordinator

Schneider National, Inc.; Green Bay (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Green Bay, WI is seeking a Senior Customer Service Representative to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This is a full-time role with a Friday–Monday 6:00 a.m.

to 5:00 p.m. schedule. The Senior CSR will monitor freight, adjust plans as volumes fluctuate, analyze service issues using reports, and collaborate with leaders and customers to maintain strong relationships.

Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Schneider National, Inc. in Green Bay, WI is seeking a Senior Customer Service Representative to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates. This is a full-time role with a Friday–Monday 6:00 a.m.

to 5:00 p.m. schedule. The Senior CSR will monitor freight, adjust plans as volumes fluctuate, analyze service issues using reports, and collaborate with leaders and customers to maintain strong relationships.