CX Learning & Development Manager — Lead Facilitations

Rozgoo; Denver (CO); Hybride; USD 90 000 - 140 000; Plein temps

Résumé du poste

Gusto in Denver is seeking a Learning & Development Manager to lead a team of facilitators and drive delivery of high-impact learning programs across onboarding, upskilling, and leadership development.

You will shape facilitation strategy, ensure scalable cohort experiences, and partner with design to deliver engaging content in person, virtual, and hybrid formats.

This role emphasizes people leadership, impact, and an inclusive approach to developing our CX and broader teams.

Responsabilités

• Manage and develop team members with coaching, feedback, and development opportunities.
• Foster a culture of growth, collaboration, and inclusivity, ensuring team members feel supported and empowered to excel.
• Conduct performance reviews, set clear expectations, and create individualized development plans.
• Act as a mentor and role model, cultivating leadership skills in team members.
• Oversee facilitation strategy and program execution across multiple L&D offerings, including onboarding, upskilling & leadership development.
• Drive quality, consistency, and scalability of cohort-based learning experiences.
• Ensure facilitation methods align with Gusto’s values, program objectives, and audience needs.
• Support in person, virtual, and hybrid facilitation efforts as needed, delivering impactful training sessions that align with program goals and learner needs.
• Partner with the instructional design team to ensure high-quality, engaging course content that meets the needs of learners and the business.
• Assist in crafting and managing communications for learning initiatives, ensuring clarity and alignment across programs.
• Own multiple high-impact L&D programs, overseeing their end-to-end implementation, effectiveness, and continuous improvement.
• Ensure program milestones, deliverables, and timelines are met while maintaining alignment with Gusto’s business objectives.
• Collaborate with the team to refine program designs based on learner feedback, data insights, and evolving organizational priorities.
• Drive operational efficiency by identifying and addressing challenges within program workflows, ensuring seamless execution and impact.

Description du poste

Gusto in Denver is seeking a Learning & Development Manager to lead a team of facilitators and drive delivery of high-impact learning programs across onboarding, upskilling, and leadership development.

You will shape facilitation strategy, ensure scalable cohort experiences, and partner with design to deliver engaging content in person, virtual, and hybrid formats.

This role emphasizes people leadership, impact, and an inclusive approach to developing our CX and broader teams.