CX Insights Analyst: Turn Customer Feedback Into Action

1-800-FLOWERS.COM, INC.; Jericho (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Employee discount

Job summary

1-800-FLOWERS.COM, Inc. is seeking an Analyst, Customer Experience & Insights to join our Enterprise Customer Care team. You’ll blend customer feedback, behavioral data, and operational metrics to reveal patterns and drive improvements across the end‑to‑end experience.

The role focuses on translating complex data into actionable insights for technical and non‑technical audiences, with opportunities to grow skills in modern analytics tools and cross‑functional leadership.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–3 years in data analysis, reporting, BI, or related field.
• Strong SQL skills and ability to query/validate data independently.
• Experience with Snowflake or similar cloud data warehouse.
• Experience with Sigma, Power BI, Tableau, or similar tools.
• Strong analytical and problem‑solving skills with data accuracy.

Responsibilities

• Analyze customer feedback, metrics, and behavior to identify trends and improvements.
• Combine Voice of the Customer sources for a complete customer journey view.
• Develop, maintain reports, dashboards, and data visualizations.
• Translate findings into clear business insights for technical and non‑technical audiences.
• Monitor CX KPIs and document analytics requirements with cross‑functional teams.
• Support recurring and ad hoc reporting across Enterprise Customer Care.
• Advance automated, self‑service analytics and AI‑assisted insights.

Skills

SQL

Excel

Snowflake

Sigma

Power BI

Tableau

Python

Data visualization

Education

Bachelor’s degree or equivalent

Tools

SQL Server Management Studio

Microsoft Dataverse

Sprinklr

Qualtrics

Medallia

Job description

1-800-FLOWERS.COM, Inc. is seeking an Analyst, Customer Experience & Insights to join our Enterprise Customer Care team. You’ll blend customer feedback, behavioral data, and operational metrics to reveal patterns and drive improvements across the end‑to‑end experience.

The role focuses on translating complex data into actionable insights for technical and non‑technical audiences, with opportunities to grow skills in modern analytics tools and cross‑functional leadership.