CX Enablement Specialist - Travel Tech Training Lead

Spotnana; United States, Northern America, Americas; A distancia; USD 57.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

401(k) with company match

Comprehensive health insurance

Flexible PTO

Parental leave

Descripción de la vacante

Spotnana is seeking a Customer Experience Enablement Specialist to design and deliver training for clients, partners, and internal teams. You’ll build practical enablement content and partner with Product, Engineering, and CS to reflect new functionality in materials.

The role emphasizes translating complex product features into clear learning experiences, with a focus on travel booking workflows and user education. Remote work with US Eastern hours preferred.

Formación

• 3+ years delivering instructor-led or client-facing training.
• Experience creating training materials and resources.
• Travel industry or travel tech understanding.
• Ability to translate complex product features into clear enablement content.
• Excellent written and verbal communication.

Responsabilidades

• Deliver engaging training for clients, partners, and internal teams.
• Create learning content: guides, videos, job aids, exercises.
• Collaborate with Product, Engineering, QA, Implementation, CS, and Operations to reflect product experience.
• Support client readiness and post-go-live education.
• Identify knowledge gaps and improve programs over time.

Conocimientos

Training delivery

Content creation

Cross-functional collaboration

Travel industry knowledge

GDS knowledge (Amadeus/Sabre)

Communication skills

AI content tools

Independent work

Herramientas

Amadeus

Sabre

GDS

NDC workflows

Descripción del empleo

Spotnana is seeking a Customer Experience Enablement Specialist to design and deliver training for clients, partners, and internal teams. You’ll build practical enablement content and partner with Product, Engineering, and CS to reflect new functionality in materials.

The role emphasizes translating complex product features into clear learning experiences, with a focus on travel booking workflows and user education. Remote work with US Eastern hours preferred.