CX Enablement Manager - Own Onboarding & Change

Notion; New York (NY); On-site; USD 165,000 - 180,000; Full time

Job summary

Notion is looking for a Technical Enablement Manager to lead the learning and training experience for its global customer experience teams. This role involves defining enablement strategies and ensuring customer-facing teams have the knowledge and skills needed for high-quality support.

The ideal candidate has extensive experience in building enablement programs and strong content strategy skills. Salary for this role ranges from $165,000 to $180,000 per year, based in New York City.

Qualifications

• 7+ years experience building and leading onboarding and ongoing enablement programs.
• Proven experience designing and maintaining scalable learning experiences.
• Ability to translate complex product/process changes into clear learning.

Responsibilities

• Own end-to-end CX enablement for a business vertical.
• Develop and maintain training and knowledge content.
• Build and evolve onboarding processes for role readiness.

Skills

Program ownership

Content strategy and knowledge management

Instructional design capability

Measurement and critical thinking

Cross-functional influence and operational rigor

AI literacy and excellent communication

Job description

Notion is looking for a Technical Enablement Manager to lead the learning and training experience for its global customer experience teams. This role involves defining enablement strategies and ensuring customer-facing teams have the knowledge and skills needed for high-quality support.

The ideal candidate has extensive experience in building enablement programs and strong content strategy skills. Salary for this role ranges from $165,000 to $180,000 per year, based in New York City.