CX Analytics & Optimization Director — Drive Global Impact

BioSpace; Philadelphia (Philadelphia County); On-site; USD 188,000 - 282,000; Full time

Job summary

Jazz Pharmaceuticals seeks a Director to lead CX Analytics & Optimization technical suites. You will drive a scalable analytics platform strategy, guide cross-functional teams, and ensure compliant, measurable insights that inform customer experience and business decisions.

With 10+ years in analytics leadership, you will own roadmaps for performance analytics, predictive modeling, and enterprise reporting, partnering with stakeholders to maximize ROI and impact across brands and channels.

Qualifications

• Bachelor’s degree in a technical field and 10+ years in analytics platform delivery.
• Proven leadership of enterprise analytics teams and programs.
• Strong knowledge of Power BI, data modeling, and governance.

Responsibilities

• Own roadmap and execution for Customer Analytics & Insights and Performance Analytics suites.
• Lead architecture, governance, and secure scalable analytics platforms.
• Partner with vendors and cross-functional leaders to deliver KPI-driven insights.

Skills

Leadership

Power BI

Analytics

Cloud platforms

Security & compliance

Education

Bachelor's degree in Computer Science or related field

Master's degree preferred

Tools

SQL

Python

Redshift

Job description

Jazz Pharmaceuticals seeks a Director to lead CX Analytics & Optimization technical suites. You will drive a scalable analytics platform strategy, guide cross-functional teams, and ensure compliant, measurable insights that inform customer experience and business decisions.

With 10+ years in analytics leadership, you will own roadmaps for performance analytics, predictive modeling, and enterprise reporting, partnering with stakeholders to maximize ROI and impact across brands and channels.