CWR Customer Service Rep I

Adecco US, Inc.; Bessemer (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

Adecco is seeking a Customer Service Representative in Bessemer, AL to assist customers, partners, and drivers by phone and email. The role focuses on resolving issues, monitoring shipments, and handling documentation with a strong emphasis on professional communication.

The position offers a pay rate of $18.75 per hour with a Sunday to Thursday shift from 9:00 AM to 6:00 PM and Fridays off. Adecco highlights a comprehensive benefits package for associates, including health and retirement

Qualifications

• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• At least 1 year of customer service, call center, logistics, or related experience.
• Experience resolving customer issues and processing service requests.

Responsibilities

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints and concerns in a professional and courteous manner.
• Diagnose, assess, and resolve customer issues promptly and accurately.
• Monitor delivery routes and shipment progress.
• Scan haul-away PODs (Proof of Delivery) and verify required documentation.
• Process delivery order changes, updates, and cancellations.

Skills

MS Office

Communication skills

Problem solving

Customer service

Job description

Adecco is currently assisting a local Customer in their search for a Customer Service Representative in Bessemer, AL . This is a great opportunity to further your customer service and operations experience. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and having access to all our Adecco Perks!

Responsibilities for a Customer Service Representative include but are not limited to:

• Assist customers, business partners, and drivers via phone and email.

• Handle customer complaints and concerns in a professional and courteous manner.

• Diagnose, assess, and resolve customer issues promptly and accurately.

• Monitor delivery routes and shipment progress.

• Scan haul-away PODs (Proof of Delivery) and verify required documentation.

• Process delivery order changes, updates, and cancellations.

Candidates for Customer Service Representative must meet the following requirements to be considered:

• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Strong verbal and written communication skills.

• Excellent customer service and problem-solving abilities.

• At least 1 year of customer service, call center, logistics, or related experience.

• Experience resolving customer issues and processing service requests.

What's in this Customer Service Representative position for you?

Pay: $ 18.75/hr

Shift & Schedule: Sunday – Thursday; 9:00 AM – 6:00 PM

Days Off: Friday and Saturday

This Customer Service Representative position is being recruited for by one of our Centralized Delivery Teams and not your local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Bessemer, AL ,

Pay Details: $18.75 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.