Delivery Dispatch & Customer Care Specialist

Adecco US, Inc.; Bessemer (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

Adecco is seeking a Customer Service Representative in Bessemer, AL to assist customers, partners, and drivers by phone and email. The role focuses on resolving issues, monitoring shipments, and handling documentation with a strong emphasis on professional communication.

The position offers a pay rate of $18.75 per hour with a Sunday to Thursday shift from 9:00 AM to 6:00 PM and Fridays off. Adecco highlights a comprehensive benefits package for associates, including health and retirement

Qualifications

• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• At least 1 year of customer service, call center, logistics, or related experience.
• Experience resolving customer issues and processing service requests.

Responsibilities

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints and concerns in a professional and courteous manner.
• Diagnose, assess, and resolve customer issues promptly and accurately.
• Monitor delivery routes and shipment progress.
• Scan haul-away PODs (Proof of Delivery) and verify required documentation.
• Process delivery order changes, updates, and cancellations.

Skills

MS Office

Communication skills

Problem solving

Customer service

Job description

Adecco is seeking a Customer Service Representative in Bessemer, AL to assist customers, partners, and drivers by phone and email. The role focuses on resolving issues, monitoring shipments, and handling documentation with a strong emphasis on professional communication.

The position offers a pay rate of $18.75 per hour with a Sunday to Thursday shift from 9:00 AM to 6:00 PM and Fridays off. Adecco highlights a comprehensive benefits package for associates, including health and retirement