Customer Service Rep

Express Employment Professionals - Cincinnati East; Bessemer (AL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Life Insurance

401(K) Savings Plan

Holiday Pay

Referral Bonuses

Employee Assistance Program

Free Online Training

Job summary

Express Employment Professionals - Birmingham West in Bessemer, AL seeks a Customer Service Representative to manage high call volumes with a positive attitude in a fast-paced environment. You will handle numerous calls daily, resolve issues, and provide empathetic service while using MS Office and basic data entry.

Responsibilities include taking orders, processing returns, addressing complaints, and meeting service targets. Weekly pay and a benefits package are available.

Qualifications

• Excellent communication skills for phone and writing.
• Calm, professional demeanor under pressure.
• Professional appearance and attitude.
• Experience with MS Office; data entry basics.
• Background check required; drug-free workplace.

Responsibilities

• Handle inbound and outbound calls to resolve customer issues.
• Provide information about products and services.
• Take orders and process returns.
• Respond to complaints and maintain customer records.
• Meet customer service targets and call handling quotas.
• Build and sustain relationships through open communication.

Skills

Communication skills

Calm under pressure

Professional appearance

MS Office

Data entry

Tools

MS Office Suite

Job description

We arelooking for a Customer Service Representative!

Are you skilled at managing high call volumes with a positive attitude? We are looking for someone who excel in fast-paced settings and are dedicated to delivering outstanding support. You’ll handle numerous calls daily, resolving issues efficiently while providing empathetic service. If you're a strong communicator who thrives under pressure and loves helping people,

Schedule & Pay:

• $15/hr
• 9-6 Tues-Friday and 9-5 Sat

Job Duties:

• Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need
• Providing information about products and services
• Taking orders
• Responding to customer complaints
• Processing returns
• Performing countless other activities.
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
  through open and interactive communication
• Provide accurate, valid and complete information by using the right
  methods/tools
• Meet personal/customer service team sales targets and call handling
  quotas
• Handle customer complaints, provide appropriate solutions and
  alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts
  and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Here’s What Makes You an Ideal Candidate:

• EXCELLENT COMMUNICATION SKILLS - both over the phone (telephone etiquette), and in-person. Strong email writing skills
• Enjoy being the "Ambassador of First Impressions"!
• "Unflappable" - able to remain calm and helpful, even if dealing with an upset customer or multiple incoming calls
• Professional in appearance and attitude - whetherat a professional reception desk, or in a more casual setting
• Experience withMS Office suite (Word, Outlook, etc.);basic typing/data entry skills.
• Data entry skills a plus
• Dependable & punctual
• Background check required; drug free workplace

Location:

Bessemer

What Makes Express Employment Professionals Different?

Express Employment Professionals - Birmingham West, is a local employment agency that has been helping people find great jobs inSouth Birmingham & Shelby County since 2006. We focus on helping people find long term positions at some of the best companies in the area. Every week we are actively working with 50+ companies in the Downtown, Over-the-Mtn, and Shelby County areas.

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday Pay
• Referral Bonuses
• Employee Assistance Program (counseling & expert advice in many stressful areas)
• Free Online Training