CW Default Prevention Representative

Pennsylvania Higher Education Assistance Agency; Harrisburg (Dauphin County); On-site; USD 32,000 - 35,000; Full time

Job summary

Pennsylvania Higher Education Assistance Agency (PHEAA) seeks Default Prevention Representatives in Harrisburg. This entry-level clerical wage role handles borrower contact to prevent Title IV delinquencies, including skip tracing, outbound calls, inquiries, and counseling students to promote positive account management with partner colleges. The position pays $16.00 per hour, Monday–Friday 8:00 AM–4:30 PM, at 1200 North 7th Street.

Qualifications

• High school diploma or equivalent.
• Proficiency with MS Office and basic computer literacy.
• Ability to work independently and meet deadlines; strong attention to detail.

Responsibilities

• Learn and apply information systems including OneLINK, COMPASS, SLMA, ACS, and Nelnet.
• Provide effective customer service in line with federal regulations.
• Perform skip tracing to identify delinquent accounts and calculate days of delinquency.
• Communicate clearly in writing and orally; work well in a team.
• Enter data and support the Loan Asset Management department.

Skills

Computer literacy

Attention to detail

Independent work

Deadline-driven

Education

High school diploma or equivalent

Tools

MS Office

Job description

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

PHEAA’s Loan Asset Management department is seeking Default Prevention Representatives! This entry level clerical wage role requires the completion of moderately complex work associated with borrower contact in the prevention of Title IV student loan delinquencies. In this role, you will perform skip tracing activities, make outbound phone attempts and respond to incoming calls, and counsel students from partnered colleges and universities to promote positive account management practices with external loan services. You may also complete tasks related to completing telephone payments for defaulted accounts and completing data entry tasks within our State Grant and Special Programs department.

Salary : $16.00/hour

Shift : Monday – Friday 8:00 AM – 4:30 PM

Location : 1200 North 7th Street, Harrisburg, PA 17102

Department : Loan Asset Management

Benefits: Please click here to learn about PHEAA’s Total Rewards Benefits.

Primary Duties and Responsibilities

• Ability to learn and understand internal and external information systems including: OneLINK, COMPASS, SLMA, ACS, and Nelnet.
• Ability to learn and apply appropriate Federal regulations and departmental procedures to provide the most effective customer service.
• Ability to effectively utilize various Internet sites for the purposes of skiptracing.
• Ability to complete minor mathematical calculations to calculate the proper days of delinquency and required monthly payments.
• Ability to effectively communicate orally and in writing.
• Ability to work effectively in a team and results-oriented environment.
• Knowledge of a personal computer (PC).
• Ability to learn Agency programs and operations.
• Ability to establish and maintain effective working relationships within the department and throughout the Agency.

Required Skills

• High school diploma or equivalent
• Computer literacy and knowledge of MS Office
• Ability to work independently and meet deadlines
• Strong attention to detail

Required Experience

• High school diploma or equivalent

Qualifications

• High school diploma or equivalent
• Computer literacy and knowledge of MS Office
• Ability to work independently and meet deadlines
• Strong attention to detail