Cut Off/Collections Specialist

MUNICIPAL OPERATIONS; Cypress (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance and benefits included

Job summary

Municipal Operations and Consulting, Inc. is seeking a Cut Offs/Collections Specialist to manage delinquent notices, disconnections, and payment follow-ups. This in-office role requires strong organization and time management while coordinating with customers, field technicians, and office staff.

The ideal candidate is dependable, detail-oriented, and able to handle time-sensitive tasks in a fast-paced environment with a professional, team-oriented approach.

Qualifications

• Strong attention to detail, organization, and time management.
• Ability to work effectively with customers, field technicians, and office staff.
• Dependable, detail-oriented and able to manage time-sensitive tasks in a fast-paced environment.

Responsibilities

• Process delinquent notices according to the District's Rate Order.
• Follow a monthly and daily calendar to create delinquent letters and disconnections.
• Review accounts for payments before notices are issued.
• Follow up on payment extensions and payment plans.
• Operate letter and postage machine for delinquent notices.
• Coordinate with post office and field staff as needed.
• Communicate with field technicians via Teams or phone about disconnects.

Skills

Strong organizational skills

Detail oriented

Multitask effectively

Quick learner

Work well under pressure

Deadline management

MS Word and Excel

Team-oriented, Others First attitude

Job description

Excellence in customer service and operations is why Municipal Operations & Consulting, Inc. is one of the fastest-growing water and wastewater operations companies in Texas, and we are constantly seeking exceptional individuals to join our dynamic team.

We invite you to explore our current open positions below and take the first step towards a fulfilling career with us.

Cut Off/Collections Specialist

JOB DESCRIPTION

Municipal Operations and Consulting, Inc. is seeking to fill a position in the Cut offs/Collection Department. This position requires strong attention to detail, organization, and time management, as well as the ability to work effectively with customers, field technicians, and office staff. The ideal candidate is dependable, detail-oriented, and able to manage time-sensitive tasks in a fast-paced environment while maintaining a professional, team-oriented, Others First approach.

RESPONSIBILITIES

• Process delinquent notices according to the District's Rate Order.
• Follow a monthly and daily calendar schedule to create delinquent letters, door tags, and process service disconnections for each District.
• Review all accounts for payments prior to the notices being issued. This position requires arriving early to verify notices before field staff begin delivering door tags or disconnecting services.
• Follow up on payment extensions and payment plans.
• Operate letter and postage machine to prepare delinquent letter notices for mailing.
• Pick up mail from the post office as needed.
• Communicate effectively with the field technicians via Teams or phone regarding door tags, service turn-ons, and any questions regarding disconnects.
• Assist with any customer calls during periods of high call volume and as needed.

SKILLS AND QUALIFICATIONS

• Strong organizational skills
• Detail oriented with excellent task management abilities
• Ability to multitask effectively
• Quick learner
• Ability to work well under pressure
• Strong deadline management skills
• Proficiency in Microsoft Word and Excel
• Demonstrates a team-oriented Others First attitude

ADDITIONAL REQUIREMENTS

• Full-time position: 7:45 AM - 5:00 PM, Monday through Friday.
• Must be available to work in-office during emergency response hours (extreme weather or emergency events).
• Insurance and benefits included.