Cut Off/Collections Specialist

Municipal Operations & Consulting, Inc.; Cypress (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance

Benefits included

Job summary

Municipal Operations and Consulting, Inc. in Cypress, Texas seeks a detail-oriented full-time team member for the Cut offs/Collection Department. The role focuses on processing delinquent notices, coordinating with field technicians, and handling time-sensitive tasks with a customer-focused approach.

Ideal candidates are organized, able to multitask, and comfortable working under pressure. In-office presence is required during emergencies, with benefits included.

Qualifications

• Strong organizational and time-management skills.
• Detail-oriented with excellent task management.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Process delinquent notices according to the District’s Rate Order.
• Follow a monthly and daily calendar schedule to create delinquent letters, door tags, and process service disconnections for each District.
• Review all accounts for payments prior to the notices being issued; verify notices early.
• Follow up on payment extensions and payment plans.
• Operate letter and postage machine to prepare delinquent notices for mailing.
• Coordinate with field technicians and customers via Teams or phone.
• Assist with customer calls during peak periods as needed.

Skills

Strong organizational skills

Detail oriented

Multitasking

Quick learner

Work well under pressure

Deadline management

Proficiency in Word and Excel

Job description

Job Description

Municipal Operations and Consulting, Inc. is seeking to fill a position in the Cut offs/Collection Department. This position requires strong attention to detail, organization, and time management, as well as the ability to work effectively with customers, field technicians, and office staff. The ideal candidate is dependable, detail-oriented, and able to manage time-sensitive tasks in a fast-paced environment while maintaining a professional, team-oriented, “Others First” approach.

Job Description

Municipal Operations and Consulting, Inc. is seeking to fill a position in the Cut offs/Collection Department. This position requires strong attention to detail, organization, and time management, as well as the ability to work effectively with customers, field technicians, and office staff. The ideal candidate is dependable, detail-oriented, and able to manage time-sensitive tasks in a fast-paced environment while maintaining a professional, team-oriented, “Others First” approach.

Responsibilities

• Process delinquent notices according to the District’s Rate Order.
• Follow a monthly and daily calendar schedule to create delinquent letters, door tags, and process service disconnections for each District.
• Review all accounts for payments prior to the notices being issued. This position requires arriving early to verify notices before field staff begin delivering door tags or disconnecting services.
• Follow up on payment extensions and payment plans.
• Operate letter and postage machine to prepare delinquent letter notices for mailing.
• Pick up mail from the post office as needed.
• Communicate effectively with the field technicians via Teams or phone regarding door tags, service turn-ons, and any questions regarding disconnects.
• Assist with any customer calls during periods of high call volume and as needed.

Skills And Qualifications

• Strong organizational skills
• Detail oriented with excellent task management abilities
• Ability to multitask effectively
• Quick learner
• Ability to work well under pressure
• Strong deadline management skills
• Proficiency in Microsoft Word and Excel
• Demonstrates a team-oriented “Others First” attitude

Additional Requirements

• Full-time position: 7:45 AM – 5:00 PM, Monday through Friday.
• Must be available to work in-office during emergency response hours (extreme weather or emergency events).
• Insurance and benefits included.

TYPE

Full Time

LOCATION

Cypress, Texas