Collections Specialist

United Water Restoration Group, Inc.; Pompano Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

United Water Restoration Group, Inc. seeks a Collection's Specialist with a strong background in the Collection Industry. Responsibilities include analyzing payment trends, resolving client claims, and managing escalated credit decisions.

The ideal candidate has 3 years of collections experience, effective communication skills, and proficiency with Microsoft Office. Offered benefits include 401(k), health insurance, and paid time off.

Work will be in an office setting from Monday to Friday, with an 8-hour shift.

Qualifications

• 3 years commercial collections experience or equivalent combination of education and experience preferred.
• Effective collections, issue resolution, deduction management, and negotiation skills.
• Ability to communicate professionally and effectively with all levels of internal and external management.

Responsibilities

• Analyze payment trends by client or client group.
• Resolve client claims and disputed items.
• Handle escalated credit and collections decisions.

Skills

Collections skills

Issue resolution

Negotiation skills

Communication skills

Microsoft Office proficiency

Education

3 years commercial collections experience or equivalent

Job description

Must have a strong background in the Collection Industry.

Who We Are

United Water Restoration Group is a 24/7 Emergency Fire, water and mold Restoration company. When our clients experience damage to their home our business, our mission is to bring them back their pre-loss condition.

A DAY IN THE LIFE OF A Collection's Specialist

• Analyze payment trends by client or client group and take action to address and or notify management when necessary
• Resolve client claims and disputed items while providing feedback to those processes to prevent similar errors in the future
• Handle escalated credit and collections decisions and must be able to gather and analyze credit, financial, and other pertinent data to determine next steps
• Partner with internal departments to support strategic goals while mitigating risk.
• Communicate with Field Operations and headquarters regarding account and portfolio status
• Manage escalation and exception processes.
• Ability to present information and respond to questions from internal business partners and clients
• Provide performance metrics to reflect key measurements in the department
• Minimize losses due to bad debt
• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

About You

• 3 years commercial collections experience or equivalent combination of education and experience preferred.
• Effective collections, issue resolution, deduction management, and negotiation skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to work with customers in sometimes difficult and confrontational situations
• Ability to prioritize tasks in a fast-paced environment.
• Must have exemplary oral and written communication skills.
• High Proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical Setting

• Office

Schedule

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Work Location: One location