Customs Support Agent — Logistics Role with Benefits

DHL; Los Angeles (CA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical and dental benefits

Paid time off

Job summary

DHL Express is hiring a Customs Support Agent in Los Angeles to manage customer communications and clearance documentation for shipments. You will verify documents, assist with extensions, and coordinate with multiple departments to ensure compliance with US customs regulations.

The role requires attention to detail, proficiency with Microsoft Office, and 1–3 years in customer service or logistics. On-site position with competitive pay and benefits.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.

Responsibilities

• Contact customers to obtain correct documentation for US customs clearance.
• Research tariff codes using government sources.
• Process requests for extensions and cancellations of shipments.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office

Job description

DHL Express is hiring a Customs Support Agent in Los Angeles to manage customer communications and clearance documentation for shipments. You will verify documents, assist with extensions, and coordinate with multiple departments to ensure compliance with US customs regulations.

The role requires attention to detail, proficiency with Microsoft Office, and 1–3 years in customer service or logistics. On-site position with competitive pay and benefits.