Customs Support

Deutsche Post DHL Group; Los Angeles (CA); On-site; USD 32,000 - 43,000; Full time

Job summary

DHL Express in Los Angeles is seeking a Customs Support Agent to handle clearance matters and ensure regulatory compliance for shipments. You will contact customers to obtain needed documents and examine invoices and air waybills for accuracy and timeliness.

Responsibilities include researching tariff codes, processing extensions or cancellations, and coordinating with internal teams to ensure smooth delivery. Overtime may be required and prior customer service or customs experience is preferred.

Qualifications

• High School Diploma or Equivalent is required.
• Overtime is required.
• 1–3 years of customer service experience preferred.
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and databases.

Responsibilities

• Make contact with customers via all channels to obtain correct documentation for US customs and government compliance.
• Research tariff codes through government websites.
• Process requests for extensions and cancellation of shipments.
• Supply missing customer information to ensure regulatory compliance.
• Maintain communication with all departments (internal/external).
• Review documents to determine information needed for customs clearance.
• Communicate shipment status with origin and destination locations.
• Verify shipment documents for accuracy and assign shipments for correction.
• Ensure accurate information is transmitted in DHL Clearance.

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Database skills

Web-based applications

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualifiedCustoms Support Agent. As aCustoms Support Agent, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment. In order to do this, we have to comply with government regulations. In addition agents will also be asked to examine various documents including invoices and air way bills.

$23.08-$30.77/hr

Key Responsibilities:

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments. (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

Skills & Qualifications:

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.