Customs Compliance Specialist — Hybrid (Remote 2x/Week)

C.H. Robinson Europe BV; Rolling Meadows (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) with company matching

Employee Stock Purchase Plan

Paid parental leave

Job summary

C.H. Robinson Europe BV is seeking a Customs Specialist in Rolling Meadows, IL to protect compliance and ensure smooth movement of shipments through customs clearance. You will manage complex exceptions, government examinations, and high‑impact issues while delivering service excellence.

The role combines on‑site collaboration three days a week with remote work two days a week, leveraging regulatory expertise to optimize automated processes and support continuous improvement across the operation.

Qualifications

• High School Diploma or GED required.
• Minimum 2-3 years of entry-writing experience in international transportation or with AI Agents.

Responsibilities

• Review and validate customs entry data to ensure accuracy, compliance, and timely cargo clearance.
• Resolve complex customs exceptions, including documentation gaps, classification issues, valuation discrepancies, and regulatory concerns.
• Manage government agency holds and customs examinations, including CBP, FDA, CPSC, VACIS, CET, and Tailgate inspections.
• Serve as a trusted customs compliance expert, interpreting regulations and applying them across daily operations and automated processes.
• Prioritize critical shipment issues to prevent delays and maintain exceptional service for customers.
• Partner with customs brokers, transportation providers, and internal teams to ensure seamless import clearance and delivery.
• Own and maintain customer‑specific SOPs, HTS databases, and compliance requirements to support operational excellence.
• Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes, and other high‑impact shipment issues.
• Conduct quality reviews of customs entries and automated decisions to ensure compliance, accuracy, and process effectiveness.
• Drive continuous improvement by identifying workflow enhancements, supporting automation initiatives, and helping optimize customs operations and exception management.

Skills

Entry-writing experience

International transportation

AI Agents familiarity

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

C.H. Robinson Europe BV is seeking a Customs Specialist in Rolling Meadows, IL to protect compliance and ensure smooth movement of shipments through customs clearance. You will manage complex exceptions, government examinations, and high‑impact issues while delivering service excellence.

The role combines on‑site collaboration three days a week with remote work two days a week, leveraging regulatory expertise to optimize automated processes and support continuous improvement across the operation.