Customs Brokerage Supervisor: Lead & Deliver Entries

Supply Chain Solutions, LLC; Grand Rapids (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Supply Chain Solutions, LLC is seeking a Customs Brokerage Supervisor to run our brokerage operation, directly supervising the team and ensuring timely, accurate entries and excellent client service. The role combines leadership with hands-on entry review and performance accountability, including process improvements and coaching.

You will manage relationships with key accounts, conduct service reviews, and drive results through a capable team in a dynamic, client-focused environment.

Qualifications

• 6+ years of U.S. customs brokerage experience.
• 2+ years leading others (formal or informal).
• Licensed Customs Broker strongly preferred; CCS or equivalent preferred.
• Owns the team's results and fixes the process behind them.

Responsibilities

• Supervise the Lead and entry writers, including schedules, time off, and coverage.
• Own the team's timeliness, accuracy, reject, and Post Summary Correction results, and act when they slip.
• Serve as relationship owner for key accounts and hold periodic service reviews.

Skills

People leadership

Team supervision

Relationship management

Education

Licensed Customs Broker

Job description

Supply Chain Solutions, LLC is seeking a Customs Brokerage Supervisor to run our brokerage operation, directly supervising the team and ensuring timely, accurate entries and excellent client service. The role combines leadership with hands-on entry review and performance accountability, including process improvements and coaching.

You will manage relationships with key accounts, conduct service reviews, and drive results through a capable team in a dynamic, client-focused environment.