Customization Operations Supervisor – 2nd Shift

Workwear Outfitters, LLC; Henning (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Workwear Outfitters in Nashville, Tennessee seeks a Supervisor, RES to lead the Customization Department within the distribution center. You will oversee order processing, allocation, payroll, contractor trim inventory, staffing, scheduling, and employee performance.

Strong leadership, warehouse operations experience, and ability to train and coach a team to meet daily deadlines with attention to detail are required.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in business administration, Supply Chain Management, Logistics, Operations, or a related field preferred.
• 3–5 years of experience in distribution, warehouse operations, customization, order processing, inventory control, or a related field.
• Previous supervisory or management experience required or strongly preferred.
• Experience supervising employees and coordinating daily departmental workflow.
• Experience in a distribution center or similar operational environment strongly preferred.

Responsibilities

• Provide leadership, direction, and oversight for the Customization Department within the distribution center.
• Oversee daily order processing activities to ensure orders are completed accurately and efficiently.
• Coordinate with Order Allocation to ensure all orders are properly allocated and shipped and billed on time.
• Work closely with Customer Service to ensure orders are entered correctly and contain accurate information required for shipping.
• Monitor customization documents for accuracy, completeness, and compliance with established procedures.
• Identify and resolve order processing or documentation issues that may impact shipping or billing deadlines.
• Oversee departmental payroll activities and ensure employee time records are accurate and completed according to established procedures.
• Oversee the receipt and management of contractor trim inventory.
• Ensure trim inventory is received accurately and in accordance with applicable Purchase Orders.
• Review inventory receipts and address discrepancies between received materials and purchase order requirements.
• Supervise, lead, coach, and support department staff.
• Coordinate employee work schedules, staffing, and vacation requests to ensure daily operations and workload requirements are met.
• Monitor department workflow and adjust staffing or priorities as needed to meet deadlines.
• Train and develop employees to ensure they understand departmental procedures.

Skills

Strong leadership

Communication skills

Train and coach

Active Pick procedures

Attention to detail

Prioritization

Fast-paced warehouse

Problem-solving

Productivity goals

Independent work

Documentation/reports

Written/verbal instructions

Cross-department communication

Education

High school diploma or GED

Associate or bachelor degree (business, SCM, logistics, or related)

3–5 years distribution/warehouse experience

Supervisory/management experience

Job description

Workwear Outfitters in Nashville, Tennessee seeks a Supervisor, RES to lead the Customization Department within the distribution center. You will oversee order processing, allocation, payroll, contractor trim inventory, staffing, scheduling, and employee performance.

Strong leadership, warehouse operations experience, and ability to train and coach a team to meet daily deadlines with attention to detail are required.