Enterprise AI Deployment Lead — Talent Experience

Phenom; Ambler (Montgomery County); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and wellness benefits

Flexible hours

Parental leave

Generous vacation & holidays

Career development opportunities

Remote-friendly offices

Job summary

Phenom is seeking a Deployment Manager to operate at the intersection of strategy, technology, and organizational change. Embedded with customers and Phenom teams, you will drive AI adoption and value realization across the TXM platform.

You’ll manage cross-functional teams, build deployment plans, and keep stakeholders aligned while ensuring adoption milestones and measurable business impact.

Qualifications

• 3+ years of experience in customer-facing deployment, implementation, or program delivery roles.
• Proven track record of owning customer outcomes across full implementation lifecycles.
• Experience with organizational change management: user adoption, stakeholder alignment, executive communication, and behavior change.
• Strong business writing skills — ability to produce executive summaries, risk memos, and deployment updates.
• Experience with client facilitation — leading discovery sessions, solutioning discussions, and executive reviews.
• Ability to travel 25% for customer onsite engagements.
• Comfort with technical concepts including SSO, APIs, and data integrations.
• AI fluency — you understand what AI agents can and cannot do, and you can explain AI workflows simply and credibly to non-technical customers.

Responsibilities

• Own customer movement from bootcamp to adoption: maintain weekly deployment rhythm, track decisions and blockers, and keep the customer advancing week over week.
• Build and maintain stakeholder maps — identifying sponsors, blockers, silent influencers, and at-risk relationships.
• Diagnose change resistance and manage it with structured paths forward for each type of resistance.
• Develop and manage project plans, lead cross-functional teams, and drive milestones with a focus on adoption outcomes.
• Identify relevant talent datasets and configure Phenom’s platform to unlock them.
• Partner with Solution Architects and Engineers to integrate data into stable pipelines (SSO, APIs, ATS/HRIS integrations).
• Recognize, measure, and mitigate deployment risks — escalate early with facts and recommendations.
• Build customized workflows and lead enablement sessions that drive behavioral change.

Skills

Customer-facing deployment

Organizational change management

Executive writing

Client facilitation

Travel readiness

AI fluency

Tools

SSO

APIs

Data integrations

Job description

Phenom is seeking a Deployment Manager to operate at the intersection of strategy, technology, and organizational change. Embedded with customers and Phenom teams, you will drive AI adoption and value realization across the TXM platform.

You’ll manage cross-functional teams, build deployment plans, and keep stakeholders aligned while ensuring adoption milestones and measurable business impact.