Customer Training Specialist - Onboarding & Adoption

EliseAI; San Francisco (CA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity in company

100% covered medical, dental, and vision premiums

Unlimited vacation

401k benefits

Fitness & home services stipend

Commuter benefits

Collaborative in-office environment

Fully paid parental leave

Résumé du poste

EliseAI is seeking a Customer Training Specialist in San Francisco to ensure a seamless onboarding process for clients adopting our products. In this role, you will conduct thorough onboarding sessions and develop engaging training tailored to client needs.

You will play a crucial role in advocating for client needs and enhancing the onboarding experience based on feedback. A strong background in customer-facing roles and excellent communication skills are essential for success.

Qualifications

• 3+ years of experience in customer-facing roles.
• Ability to travel for in-person sessions.
• Experience creating educational content preferred.
• Strong communication and presentation skills.

Responsabilités

• Conduct onboarding sessions with clients.
• Develop and deliver tailored training sessions.
• Seek feedback and implement improvement strategies.
• Act as a liaison for client needs with internal teams.

Connaissances

Customer facing experience

Communication skills

Technical proficiency

Content creation

Organizational skills

Description du poste

EliseAI is seeking a Customer Training Specialist in San Francisco to ensure a seamless onboarding process for clients adopting our products. In this role, you will conduct thorough onboarding sessions and develop engaging training tailored to client needs.

You will play a crucial role in advocating for client needs and enhancing the onboarding experience based on feedback. A strong background in customer-facing roles and excellent communication skills are essential for success.