Customer Training Specialist - Onboarding & Adoption

EliseAI; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity in company

100% covered medical, dental, and vision premiums

Unlimited vacation

401k benefits

Fitness & home services stipend

Commuter benefits

Collaborative in-office environment

Fully paid parental leave

Job summary

EliseAI is seeking a Customer Training Specialist in San Francisco to ensure a seamless onboarding process for clients adopting our products. In this role, you will conduct thorough onboarding sessions and develop engaging training tailored to client needs.

You will play a crucial role in advocating for client needs and enhancing the onboarding experience based on feedback. A strong background in customer-facing roles and excellent communication skills are essential for success.

Qualifications

• 3+ years of experience in customer-facing roles.
• Ability to travel for in-person sessions.
• Experience creating educational content preferred.
• Strong communication and presentation skills.

Responsibilities

• Conduct onboarding sessions with clients.
• Develop and deliver tailored training sessions.
• Seek feedback and implement improvement strategies.
• Act as a liaison for client needs with internal teams.

Skills

Customer facing experience

Communication skills

Technical proficiency

Content creation

Organizational skills

Job description

EliseAI is seeking a Customer Training Specialist in San Francisco to ensure a seamless onboarding process for clients adopting our products. In this role, you will conduct thorough onboarding sessions and develop engaging training tailored to client needs.

You will play a crucial role in advocating for client needs and enhancing the onboarding experience based on feedback. A strong background in customer-facing roles and excellent communication skills are essential for success.