Customer Education & Onboarding Specialist – Housing AI

EliseAI; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, and Vision premiums covered 100%

Fully paid parental leave

Commuter benefits

401(k) benefits

Fitness & home services stipend

Unlimited vacation and paid holidays

Relocation packages covered

Job summary

EliseAI is seeking a Customer Education Specialist to enhance client onboarding by developing training strategies and conducting sessions. The role involves engaging with clients, creating educational content, and advocating for client needs within the team. Candidates should have at least 3 years of relevant experience, strong communication skills, and the ability to manage multiple priorities. Benefits include equity, comprehensive health coverage, and unlimited vacation. The position requires in-person work 4-5 days a week in Boston, MA.

Qualifications

• 3+ years of experience in a customer-facing role, preferably in customer success or training.
• Willing to travel for in-person training sessions.
• Experience creating educational content such as videos and tutorials.

Responsibilities

• Conduct thorough onboarding sessions with new and existing customers.
• Develop and deliver engaging training sessions, both in-person and remotely.
• Act as liaison between customers and internal teams, advocating for client needs.

Skills

Customer-facing experience

Strong communication skills

Technical proficiency

Organizational skills

Job description

EliseAI is seeking a Customer Education Specialist to enhance client onboarding by developing training strategies and conducting sessions. The role involves engaging with clients, creating educational content, and advocating for client needs within the team. Candidates should have at least 3 years of relevant experience, strong communication skills, and the ability to manage multiple priorities. Benefits include equity, comprehensive health coverage, and unlimited vacation. The position requires in-person work 4-5 days a week in Boston, MA.