Customer Education Specialist | Housing

EliseAI; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental, and Vision premiums covered 100%

Fully paid parental leave

Commuter benefits

401(k) benefits

Fitness & home services stipend

Unlimited vacation and paid holidays

Relocation packages covered

Job summary

EliseAI is seeking a Customer Education Specialist to enhance client onboarding by developing training strategies and conducting sessions. The role involves engaging with clients, creating educational content, and advocating for client needs within the team. Candidates should have at least 3 years of relevant experience, strong communication skills, and the ability to manage multiple priorities. Benefits include equity, comprehensive health coverage, and unlimited vacation. The position requires in-person work 4-5 days a week in Boston, MA.

Qualifications

• 3+ years of experience in a customer-facing role, preferably in customer success or training.
• Willing to travel for in-person training sessions.
• Experience creating educational content such as videos and tutorials.

Responsibilities

• Conduct thorough onboarding sessions with new and existing customers.
• Develop and deliver engaging training sessions, both in-person and remotely.
• Act as liaison between customers and internal teams, advocating for client needs.

Skills

Customer-facing experience

Strong communication skills

Technical proficiency

Organizational skills

Job description

About EliseAI

At EliseAI, we are improving the housing and healthcare industries by integrating AI agents into existing workflows. Our platform simplifies processes for renters and patients, reducing costs and enhancing experience. We recently raised a $250M Series E round.

About The Role

EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers, ensuring deep product understanding.
• Develop and deliver engaging training sessions, both in-person and remotely, tailored to each client.
• Proactively seek feedback and identify areas for improvement, implementing strategies to address gaps.
• Act as liaison between customers and internal teams, advocating for client needs and contributing to product enhancements.
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach.

Requirements

• 3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, or related field.
• Willingness to travel to conduct in-person training sessions.
• Strong communication and presentation skills with ability to explain complex information.
• Technical proficiency, ability to quickly learn and demonstrate expertise in products or services.
• Experience creating educational content such as videos, tutorials, and documentation.
• Proven ability to build rapport with customers and establish trusted advisor relationships.
• Highly organized and detail‑oriented, able to manage multiple priorities and deadlines effectively.
• Willing to work in person with team 4–5 days per week.

Benefits

• Equity in the company
• Medical, Dental, and Vision premiums covered 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Fitness & home services stipend
• Collaborative in-office environment with open floor plan and fully stocked kitchen; meals covered in office
• Unlimited vacation and paid holidays
• Relocation packages covered

Job Compensation Range

The salary range is $90,000 - $120,000. Base salary, equity, and a comprehensive benefits & perks package. Compensation determined by experience, skill, location, and qualifications.

EliseAI provides equal employment opportunities and prohibits discrimination and harassment. Employment is at-will. We consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance. For assistance or reasonable accommodation, contact [e-mail].