Customer Education Specialist | Housing

EliseAI; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity in the company

100% Medical, Dental, and Vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events

Unlimited vacation

Job summary

EliseAI in New York City is hiring a Customer Education Specialist to enhance client onboarding and support their transition to our products. The role involves creating tailored training sessions and gathering customer feedback to improve processes.

Ideal candidates will have 3+ years in customer-facing roles and strong communication skills. Benefits include equity options, 100% covered medical and dental premiums, fully paid parental leave, and unlimited vacation.

Qualifications

• 3+ years in customer success, training, or related.
• Willingness to travel for in-person training.
• Ability to convey complex information clearly.
• Proficiency in learning and demonstrating products.

Responsibilities

• Conduct onboarding sessions for customers.
• Develop training sessions tailored to needs.
• Seek customer feedback throughout onboarding.
• Act as customer liaison with internal teams.
• Stay updated on industry trends in training.

Skills

Customer-facing role experience

Strong communication skills

Technical proficiency

Experience creating educational content

Organizational skills

Job description

Location

New York City

Employment Type

Full time

Location Type

On-site

Department

Education & Training

About The Role

EliseAI is looking for a Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Customer Success and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

• Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
• Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
• Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
• Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Requirements

• 3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
• Willingness to travel as needed to conduct in-person training sessions with clients
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
• Experience creating educational content, including videos, tutorials, and documentation preferred
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
• Willing to work in person at NYC headquarters with your team 4‑5 days per week

Benefits

• Equity in the company in the form of stock options
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Monthly fitness stipend
• Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays

We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.

Job Compensation Range

The salary range for this role is $100,000 - $120,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an \"at-will\" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]