Manager, Customer Care Training & Delivery

Ladders; United States; Remote; USD 103,000 - 134,000; Full time

Benefits offered by this job

Remote work flexibility

Opportunities for professional develop

Supportive team environment

Access to advanced learningTechnologie

Engagement with AI-enabled training

Engagement with AI-enabled training

Job summary

Ladders is seeking a Manager, Customer Care Training & Delivery to lead onboarding and ongoing training for our healthcare client’s customer care operations. This role orchestrates learning programs, partners with stakeholders, and ensures content stays aligned with quality standards while supporting a consistent remote training experience.

You will oversee planning, scheduling, and delivery, update materials for policy changes, and coach the team to achieve operational excellence in a remote

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years in training or customer care operations.
• 1+ year in a leadership or coaching role.
• Experience in operational training environments such as contact centers.
• Knowledge of adult learning principles and training assessment methods.
• Ability to coordinate multiple training activities and schedules.
• Experience with technology-enabled learning solutions.

Responsibilities

• Lead planning and delivery of onboarding and ongoing training programs.
• Manage training logistics, schedules, and communications.
• Ensure training aligns with business requirements and quality standards.
• Update training materials based on process and policy changes.
• Collaborate with stakeholders to maintain accurate training content.
• Review feedback to improve training delivery and materials.
• Facilitate training sessions as needed.

Skills

Leadership experience

Training coordination

Adult learning

Stakeholder collaboration

Training delivery

Education

Bachelor's degree or equivalent experience

Job description

For our client, we are seeking a Manager, Customer Care Training & Delivery to join the team of a leader in the Healthcare space.

This role will oversee the planning and delivery of onboarding and ongoing training programs that support customer care operations. The manager will partner with stakeholders to ensure learning content stays aligned with business needs, quality standards, and process changes. In this position, you will help create a consistent training experience, strengthen team performance, and support operational excellence across a remote environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $103,000 - $134,000 annually

Responsibilities

• Lead planning and delivery of onboarding and ongoing training programs
• Manage training logistics, schedules, and communications
• Ensure training aligns with business requirements and quality standards
• Update training materials based on process and policy changes
• Collaborate with stakeholders to maintain accurate training content
• Review feedback to improve training delivery and materials
• Facilitate training sessions as needed

Qualifications

• Bachelor's degree or equivalent experience
• 4+ years in training or customer care operations
• 1+ year in a leadership or coaching role
• Experience in operational training environments such as contact centers
• Knowledge of adult learning principles and training assessment methods
• Ability to coordinate multiple training activities and schedules
• Experience with technology-enabled learning solutions

Benefits

• Remote work flexibility
• Opportunities for professional development
• Supportive team environment
• Access to advanced learning technologies
• Engagement with AI-enabled training solutions

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification - your background could be exactly what this team needs.