Customer Care Coordinator

Gracegetawaystravelllc; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Comprehensive onboarding and training

Ongoing professional and leadership de

Job summary

Gracegetawaystravelllc is seeking a detail-oriented Customer Care Coordinator to support onboarding, learning, and ongoing development within a remote team. The role suits someone who enjoys teaching, clear communication, and organizing information to help others gain confidence with new skills and systems.

You will assist with onboarding, coordinate virtual training sessions, and help teammates understand processes, tools, and resources.

Qualifications

• Excellent written and verbal communication required.
• Ability to teach, explain, or present information to others.
• Strong organizational and time-management skills.
• Patient and supportive approach when working with individuals at different experience levels.
• Ability to provide clear, constructive feedback.
• Comfortable working independently in a remote environment.
• Experience with online platforms and digital tools is advantageous.
• Experience in training, education, leadership, coaching, onboarding, or team development is helpful but not required.

Responsibilities

• Assist with onboarding and orientation for new team members.
• Support the coordination and delivery of virtual training sessions.
• Help team members understand processes, tools, resources, and available systems.
• Provide guidance and follow-up as individuals progress through training.
• Assist with organizing training materials, resources, and educational content.
• Communicate upcoming training opportunities and development activities.
• Answer questions and help direct team members to appropriate resources.
• Encourage participation in ongoing learning and professional development.
• Support individual skill development through coaching and constructive feedback.
• Assist with identifying areas where additional training or clarification may be helpful.
• Maintain organized records related to training and development activities.
• Collaborate with team leaders to support a positive and productive learning environment.

Skills

Communication

Teaching

Organization

Patience

Feedback

Remote work

Online tools

Training experience

Onboarding

Leadership coaching

Tools

Online training platforms

Job description

Customer Care Coordinator

We are seeking an organized and people-focused Customer Care Coordinator to support onboarding, learning, and ongoing development within a remote team environment. This role is well suited for someone who enjoys teaching others, communicating clearly, organizing information, and helping people build confidence as they learn new skills and systems.

Key Responsibilities

• Assist with onboarding and orientation for new team members
• Support the coordination and delivery of virtual training sessions
• Help team members understand processes, tools, resources, and available systems
• Provide guidance and follow-up as individuals progress through training
• Assist with organizing training materials, resources, and educational content
• Communicate upcoming training opportunities and development activities
• Answer questions and help direct team members to appropriate resources
• Encourage participation in ongoing learning and professional development
• Support individual skill development through coaching and constructive feedback
• Assist with identifying areas where additional training or clarification may be helpful
• Maintain organized records related to training and development activities
• Collaborate with team leaders to support a positive and productive learning environment

Qualifications

• Strong written and verbal communication skills
• Comfortable teaching, explaining, or presenting information to others
• Good organizational and time-management abilities
• Patient and supportive approach when working with individuals at different experience levels
• Ability to provide clear and constructive feedback
• Comfortable working independently in a remote environment
• Comfortable learning and using online platforms and digital tools
• Reliable follow-through and attention to detail
• Previous experience in training, education, leadership, coaching, customer service, onboarding, or team development is helpful but not required

Benefits

• Remote work environment
• Flexible scheduling
• Comprehensive onboarding and training
• Ongoing professional and leadership development
• Access to training platforms, tools, and educational resources
• Continuing education opportunities
• Collaborative team environment
• Opportunities to strengthen training, coaching, communication, and leadership skill