Customer Technology Support Representative

Manpower Group (USA); Anoka (MN); Hybrid; USD 25,000 - 28,000; Full time

Job summary

ManpowerGroup (USA) is seeking a Customer Technology Support Representative in Anoka, MN. This temporary role offers hybrid work (in-office for the first month, then remote) with a weekday schedule and a Saturday rotation.

You will provide technical support by phone, email, and online, helping customers resolve software and hardware issues. Ideal candidates will have a high school diploma and 3+ years in helpdesk or customer service, strong MS Office knowledge, and experience with Android/iOS

Qualifications

• High school diploma, GED, or equivalent with at least 3 years of experience in helpdesk support or customer service.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience troubleshooting devices and applications on Android, iOS, and other operating systems.
• Familiarity with CRM software or similar customer management tools.
• Bilingual Spanish skills are highly preferred.

Responsibilities

• Provide technical support via phone, email, and internet to customers, ensuring timely and effective resolution of issues.
• Diagnose user questions and guide customers through step-by-step solutions for software and hardware problems.
• Assist with product installation, setup, and training for new customers.
• Verify and log customer information accurately in the support system.
• Collaborate with team members to resolve complex technical issues and escape calls when necessary.

Skills

Technical support

Customer service

Troubleshooting

Microsoft Office

Spanish language

Education

High school diploma

Tools

CRM software

Job description

Customer Technology Support Representative

• Reference Number: 5894917
• Published Date: 09/16/2026
• Job Type: Temporary
• Industry: Administration and Support
• Hours: Full Time

Our client, a leading organization in the technology support industry, is seeking a Customer Technology Support Representative to join their team. As a Customer Technology Support Representative, you will be part of the Customer Support Department supporting a dynamic team dedicated to delivering exceptional technical assistance. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title: Customer Technology Support Representative

Location: Anoka, MN (Hybrid; first month in-office, then remote)

Pay Range:$18.00 - $20.00/hour

Shift: Monday to Friday, 10:15am-7:00pm; Saturday 7:00am-2:00pm

What's the Job?

• Provide technical support via phone, email, and internet to customers, ensuring timely and effective resolution of issues.
• Diagnose user questions and guide customers through step-by-step solutions for software and hardware problems.
• Assist with product installation, setup, and training for new customers.
• Verify and log customer information accurately in the support system.
• Collaborate with team members to resolve complex technical issues and escape calls when necessary.

What's Needed?

• High school diploma, GED, or equivalent with at least 3 years of experience in helpdesk support or customer service.
• Strong knowledge of software applications including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience troubleshooting devices and applications on Android, iOS, and other operating systems.
• Familiarity with CRM software or similar customer management tools.
• Bilingual Spanish skills are highly preferred.

What's in it for me?

• Opportunity to work in a supportive and inclusive environment.
• Engage in meaningful work supporting innovative technology products.
• Develop your technical skills and grow your career in a dynamic industry.
• Work in a flexible hybrid environment with a dedicated team.
• Be part of a company committed to excellence and customer satisfaction.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.