Customer Service Representative

Paul Bunyan Plumbing; New Hope (MN); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Performance-based pay

Job summary

A home services provider in New Hope, MN is seeking a Customer Service Representative to enhance customer experience by answering calls, scheduling appointments, and ensuring seamless service. Candidates should have prior customer service experience, strong communication skills, and a positive attitude. The position offers $18–$24 per hour depending on experience and includes valuable benefits like medical, dental, and 401(k) plans.

Qualifications

• Experience in fast-paced customer service environments.
• Ability to communicate effectively with customers and team members.
• Familiarity with home services like HVAC, plumbing, or electrical is a bonus.

Responsibilities

• Answer incoming calls with professionalism and empathy.
• Schedule and dispatch technicians based on urgency and availability.
• Assist customers with inquiries about services and pricing.
• Communicate clearly with field technicians.
• Document customer interactions and troubleshoot minor issues.
• Follow up to ensure customer satisfaction.

Skills

Customer service experience

Strong communication skills

Multitasking

Problem-solving

Basic computer skills

Education

High school diploma or equivalent

Tools

CRM tools

Microsoft Office

Job description

Location

Legendary Office MN-Mpls.
5720 International Parkway
New Hope, MN 55428, USA

Job Details

• On-site
• Pay or shift range: $18 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Call Center
• Full-Time
• Requisition #: CUSTO003470
• Match Score :

Description

Customer Service Representative

Current Shifts Available

• Monday - Friday | 2:00 PM – 10:30 PM |$20-$24 per hour
• Friday, Saturday & Sunday | 2:00 PM – 12:00 AM | $20-$24 per hour
• Friday, Saturday, Sunday & Monday | 8:00 AM – 6:30 PM | $20-$24 per hour

About the Role:

Are you a people-person who thrives in a fast-paced environment? We’re looking for a friendly, dependable, and detail-oriented Customer Service Representative to join our team! You’ll be the first voice our customers hear—answering calls, scheduling service appointments, and helping ensure a smooth, professional experience from start to finish. If you love solving problems, staying organized, and making someone's day a little easier, you’ll fit right in.

About Us:

Legendary Home Services is Minnesota’s go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric, we bring decades of experience and a commitment to legendary service into every home we serve.

What You’ll Do:

Answer incoming calls with professionalism, empathy, and a customer-first attitude.

Schedule and dispatch technicians based on urgency, availability, and location.

Help customers with questions about services, pricing, and appointments.

Communicate clearly with field technicians to ensure seamless service.

Troubleshoot minor customer issues and document all interactions.

Follow up after appointments to ensure satisfaction and gather feedback.

Assist with administrative tasks such as data entry and invoicing.

Resolve escalated customer concerns with patience and a problem-solving mindset.

What You Bring:

Prior customer service experience, especially in a fast-paced or service-driven industry.

Strong communication and multitasking skills.

A calm, confident approach to problem-solving.

Basic computer skills and comfort using CRM tools and Microsoft Office.

A positive attitude and eagerness to learn.

High school diploma or equivalent.

Bonus: familiarity with home services like HVAC, plumbing, or electrical.

Why You’ll Love Working With Us:

We live our values. Legendary Service and Legendary Care guide every interaction.

Pay that reflects your effort. $18–$24/hour + performance-based pay.

Benefits you’ll actually use. Medical, dental, and vision—including fully employer-paid options.

Plan for your future. 401(k) with company match.

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.