Client Support (Dispatcher)

Corporate Technologies LLC; Eden Prairie (MN); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies is seeking a Client Support Dispatcher to coordinate, schedule, and route service requests to our technical resources, ensuring timely resolution and SLA adherence. This onsite role in Eden Prairie, MN, serves as the central liaison between customers, technicians, and internal teams.

You will monitor requests via phone, email, and ticketing systems, prioritize tickets, and communicate updates clearly. Experience in MSP or service desk environments is required.

Qualifications

• 3 years’ experience in an MSP, service desk, or technical coordination role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Ability to remain calm and effective under pressure.
• Experience with PSA tools (ConnectWise, ServiceNow, or similar)

Responsibilities

• Monitor and manage incoming service requests via phone, email, and ticketing systems
• Accurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability
• Schedule onsite service visits while coordinating customer availability and expectations
• Continuously adjust technician schedules to accommodate urgent or high-priority issues
• Monitor ticket queues and proactively rebalance workloads during peak periods
• Act as the primary liaison between customers and technical staff
• Communicate updates, scope changes, and special instructions clearly to technicians
• Track technician check-in and check-out activity for onsite engagements
• Ensure all tickets are properly documented with accurate notes, status updates, and time entries

Skills

MSP experience

Service desk

Strong organizational skills

Excellent communication

Tools

ConnectWise

ServiceNow

Job description

A Great Career At A Great IT Company

Whether you’re a recent grad or a seasoned IT expert, Corporate Technologies offers the right career path for you. As one of the nation’s biggest and best IT providers, we depend on great people to get our job done every day. But working at Corporate Technologies is much more than a job. It’s a career where you will learn, grow, and enjoy what you do every day.

Our Mission

Our Philosophy

Our Vision

Our Strategy

Continuing Education/Certificates

Learn And Grow With Us

In addition to providing a great work environment, we offer our employees the opportunity for personal and career growth. Team members at Corporate Technologies receive paid training, continuing education, and industry certifications. We believe the best team is one that’s knowledgeable and learns together. Join us today and become a better you.

Benefits

We Offer It All

Every IT company offers the same benefits, right? Think again. We offer an environment and advancement opportunities that you won’t find at the average IT firm. Here are some of the many reasons to join our team:

• A challenging career in a team environment
• Industry certifications and advancement opportunities
• Competitive salaries
• Full benefits package including medical, dental, and vision coverage
• Supplementary life insurance
• Short-term disability
• 401K
• PTO

Position:Client Support (Dispatcher) Location: Eden Prairie, MN Job Id:455 # of Openings:1 Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota,Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development. We are hiring for a Client Support Dispatcher

POSITION SUMMARY: The Client Support (Dispatcher) role is responsible for coordinating, scheduling, and routing service requests to appropriate technical resources to ensure timely resolution and adherence to service level agreements (SLAs). This position serves as the central point of coordination between customers, technicians, and internal teams, ensuring efficient workload distribution, clear communication, and seamless service delivery.

Job Duties

• Monitor and manage incoming service requests via phone, email, and ticketing systems
• Accurately categorize, prioritize, and assign tickets based on urgency, impact, and resource availability
• Schedule onsite service visits while coordinating customer availability and expectations
• Continuously adjust technician schedules to accommodate urgent or high-priority issues
• Monitor ticket queues and proactively rebalance workloads during peak periods
• Act as the primary liaison between customers and technical staff
• Communicate updates, scope changes, and special instructions clearly to technicians
• Track technician check-in and check-out activity for onsite engagements
• Ensure all tickets are properly documented with accurate notes, status updates, and time entries

Additional Skills & Competencies

• Strong attention to detail and follow-through
• Ability to prioritize competing demands effectively
• Customer-focused mindset with a commitment to service excellence
• Team-oriented with the ability to collaborate across departments

Qualifications

• 3 years’ experience in an MSP, service desk, or technical coordination role
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Ability to remain calm and effective under pressure
• Experience with PSA tools (ConnectWise, ServiceNow, or similar)

The Salary range for this position is $20.00 per hour - $23.00 Per hour

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Work Location: On site, Eden Prairie, MN

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.

Pay Range:$20 - $23 per hour