Customer Technical Support

ManpowerGroup Global, Inc.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Health Savings Account

Health FSA

Dependent Care FSA

Life Insurance

Short/Long Disability

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. seeks a Customer Technical Support professional to join the IT Support Department in St. Louis, MO. You will provide internal end-user IT support, handle L1/L2 tasks, and manage incidents with ServiceNow in a fast-paced environment.

The role emphasizes high-touch, proactive problem solving and collaboration with a dynamic team, onsite on a non-remote basis, with opportunities for after-90-days flexible work arrangements.

Qualifications

• 3-5+ years of experience providing technical support in an enterprise environment.
• Proficiency in hardware troubleshooting, including HP and Lenovo devices.
• Strong knowledge of Windows 10/11 OS and Microsoft Office Suite, including Microsoft 365.
• Experience with enterprise tools such as remote support software, VPN, Active Directory, and PowerShell.
• Excellent troubleshooting skills and ability to work independently or as part of a team.

Responsibilities

• Provide internal end-user support for hardware, software, and networking solutions.
• Assist with help desk (L1) and onsite desk side (L2) support for employees onsite and remotely.
• Manage incidents and requests using ServiceNow, while also supporting tasks outside of ticketing systems.
• Deliver high-touch, white glove client support in a fast-paced environment.
• Support hardware troubleshooting, imaging, configuration, and deployment of HP and Lenovo laptops/desktops.

Skills

Hardware troubleshooting (HP/Lenovo)

Windows 10/11

Microsoft 365 / Office

General troubleshooting

End-user support

Tools

ServiceNow

Remote support software

VPN

Active Directory

PowerShell

Job description

Our clientis seeking a Customer Technical Support professional to join their team. As a Customer Technical Support specialist, you will be part of the IT Support Department supporting internal end-users. The ideal candidate will demonstrate excellent communication skills, proactive problem-solving abilities, and a strong sense of urgency, which will align successfully in the organization.

Job Title: Customer Technical Support

Location: Onsite in St. Louis, MO (no remote candidates)

What's the Job?

• Provide internal end-user support for hardware, software, and networking solutions.
• Assist with help desk (L1) and onsite desk side (L2) support for employees working onsite and remotely.
• Manage incidents and requests using ServiceNow, while also supporting tasks outside of ticketing systems.
• Deliver high-touch, white glove client support in a fast-paced environment.
• Support hardware troubleshooting, imaging, configuration, and deployment of HP and Lenovo laptops/desktops.

What's Needed?

• 3-5+ years of experience providing technical support in an enterprise environment.
• Proficiency in hardware troubleshooting, including HP and Lenovo devices.
• Strong knowledge of Windows 10/11 OS and Microsoft Office Suite, including Microsoft 365.
• Experience with enterprise tools such as remote support software, VPN, Active Directory, and PowerShell.
• Excellent troubleshooting skills and ability to work independently or as part of a team.

What's in it for me?

• Opportunity to work onsite at a reputable organization in St. Louis, MO.
• Potential for flexible work arrangements after 90 days.
• Engage in meaningful work supporting internal clients and developing your technical skills.
• Join a dynamic team committed to excellence and continuous learning.
• Be part of a company recognized for its commitment to inclusion and responsible business practices.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis is a global leader in technology services and part of the ManpowerGroup family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.