Application Support Engineer

ManpowerGroup Global, Inc.; Bellevue (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

ManpowerGroup is seeking an Application Support Engineer to join our client’s team in Seattle, WA on site. You will provide operational support for enterprise applications, retail technology platforms, and payment systems, solving complex issues and improving reliability.

You will work with application, infrastructure, network, and development teams, handle POS peripherals, and use PowerShell for scripting. A proactive, collaborative mindset is essential for success.

Qualifications

• Experience with POS systems and retail payment systems.
• Troubleshooting peripherals like printers, scanners, and cash drawers.
• Proficiency in PowerShell scripting.
• Strong understanding of Windows OS internals including storage, RAID, memory, and performance troubleshooting.
• Experience with ServiceNow or similar ITSM platforms.

Responsibilities

• Serve as the highest level of operational support for enterprise applications, retail technology platforms, and payment systems.
• Investigate and resolve complex technical issues escalated from support teams.
• Perform root cause analysis and drive permanent corrective actions to improve platform reliability.
• Partner with application, infrastructure, network, and development teams to ensure system stability, availability, and performance.
• Support troubleshooting of peripherals such as printers, scanners, and cash drawers, and support POS systems.

Skills

POS systems

Retail payments

Troubleshooting

PowerShell

Windows internals

ITSM (ServiceNow)

Tools

ServiceNow

PowerShell

Job description

Our client is seeking a Application Support Engineer to join their team. As a Application Support Engineer, you will be part of the Support Operations supporting enterprise applications, retail technology platforms, and payment systems. The ideal candidate will demonstrate problem-solving skills, resilience, and a proactive attitude which will align successfully in the organization.

Job Title: Application Support Engineer

Location:Seattle, WA (Onsite)

What's the Job?

• Serve as the highest level of operational support for enterprise applications, retail technology platforms, and payment systems.
• Investigate and resolve complex technical issues escalated from support teams.
• Perform root cause analysis and drive permanent corrective actions to improve platform reliability.
• Partner with application, infrastructure, network, and development teams to ensure system stability, availability, and performance.
• Support troubleshooting of peripherals such as printers, scanners, and cash drawers, and support POS systems.

What's Needed?

• Experience with Point of Sale (POS) systems and retail payment systems.
• Support and troubleshooting skills for peripherals like printers, scanners, and cash drawers.
• Proficiency in PowerShell scripting.
• Strong understanding of Windows OS internals including storage, RAID, memory, and performance troubleshooting.
• Experience with ServiceNow or similar ITSM platforms.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Gain experience supporting retail store infrastructure and enterprise applications.
• Collaborate with a talented team of professionals.
• Immediate start with potential for long-term engagement.
• Onsite work in a vibrant city with a supportive work culture.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.