Customer Technical Support

Russell Tobin; Minneapolis (MN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Onsite training

Hybrid work after training

Job summary

Russell Tobin is hiring for a Technical Customer Support Representative to assist clients and advisors with web-based tools and online services. You will handle inbound calls, troubleshoot technical issues, and educate users in a fast-paced environment.

This entry-level role offers potential for permanent employment after the contract period, with initial 100% onsite training (Monday–Friday) and a transition to hybrid work after training is complete.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service or related experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem‑solving abilities.
• Ability to explain technical concepts in simple terms.

Responsibilities

• Answer high-volume inbound customer calls.
• Troubleshoot and resolve web-based technical issues.
• Guide clients through online tools and systems.
• Accurately document customer interactions.
• Escalate complex technical issues when necessary.
• Manage multiple cases while delivering great service.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Explain tech concepts

Multitasking

Education

High school diploma or GED

Job description

Technical Customer Support Representative

Work Schedule

• Training: 100% onsite (Monday-Friday)
• After Training: Hybrid

Job Overview

We're hiring Technical Customer Support Representatives to assist clients and advisors with web-based tools and online services. You'll handle inbound calls, troubleshoot technical issues, educate users on company systems, and provide exceptional customer service in a fast-paced environment.

This is a great entry-level opportunity with the potential to become a permanent employee after the contract period.

Key Responsibilities

• Answer high-volume inbound customer calls.
• Troubleshoot and resolve web-based technical issues.
• Guide clients through online tools and systems.
• Accurately document customer interactions.
• Escalate complex technical issues when necessary.
• Manage multiple cases while providing outstanding customer service.
• Continuously learn new systems, tools, and processes.

Required Qualifications

• High school diploma or GED
• 0-1 year of customer service or related experience
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to explain technical concepts in a simple, easy-to-understand way
• Comfortable multitasking in a fast-paced environment
• Reliable high-speed internet for hybrid work

Preferred Qualifications

• Comfortable learning new software and technology

Ideal Candidate

We're looking for someone who:

• Is tech-savvy and eager to learn
• Can stay organized while handling multiple tasks
• Is interested in a long-term career opportunity with room for growth